How to Set Up a Custom Domain for Your Feedback Page

Your public feedback page on Feedbaxster works great out of the box at feedbaxster.com/f/your-business. But if you want something that feels more like your brand — something you can print on signage, share in emails, or link from your own website — a custom domain makes all the difference.

Instead of sending customers to feedbaxster.com/f/acme, you can send them to feedback.acme.com. Same page, same functionality, but it looks like it belongs to you.

What's available on each plan

Not all domain options require the same plan level:

If you're on the Basic plan, you already have a subdomain — it's live automatically at your-slug.feedbaxster.com. No setup required. The slug is whatever you chose when you created your business (you can see it in your dashboard URL).

For a fully custom domain like feedback.yourcompany.com, you'll need to be on the Business plan or higher.

Setting up a custom domain (Business plan+)

The whole process takes about five minutes of active work, plus a bit of waiting for DNS to propagate.

Step 1: Add your domain in settings

Go to Dashboard > Settings and scroll down to the Public Page Domain card. You'll see a text input where you can type your desired domain.

Enter just the hostname — something like feedback.yourcompany.com. Don't include https:// or any trailing path.

Click Save. Feedbaxster will store the domain and show you the DNS instructions you'll need for the next step.

Step 2: Add a CNAME record with your DNS provider

You need to tell the internet that your custom domain should point to Feedbaxster. This is done with a DNS record.

Log into wherever you manage DNS for your domain. This might be your domain registrar (like Namecheap, GoDaddy, or Google Domains) or a DNS service like Cloudflare.

Add a CNAME record with these values:

That's it — one record. No TXT verification records, no IP addresses to look up.

If you use Cloudflare: Make sure the proxy status is set to DNS only (the gray cloud icon, not the orange one). Feedbaxster needs direct access to provision your SSL certificate.

Step 3: Verify your domain

DNS changes can take anywhere from a few seconds to a few minutes to propagate. Once you've added the CNAME record, go back to your Feedbaxster Settings page and click the Verify button.

If the DNS has propagated, you'll see a green Active badge — your custom domain is live. If it hasn't propagated yet, wait a couple of minutes and try again.

Don't worry if you can't verify right away. Feedbaxster checks unverified domains automatically in the background. Even if you close the page, it will pick up the verification on its own within a few minutes.

Step 4: You're done

Once verified, your feedback page is immediately accessible at your custom domain. Both URLs work:

• https://feedback.yourcompany.com — your custom domain
• https://feedbaxster.com/f/your-slug — the original path

Your roadmap page works too, at https://feedback.yourcompany.com/roadmap.

Search engines will see a canonical tag pointing to your custom domain, so there's no duplicate content to worry about. The custom domain is treated as the authoritative URL.

How it works under the hood

When someone visits feedback.yourcompany.com, here's what happens:

1. Their browser resolves feedback.yourcompany.com via DNS, which points to custom.feedbaxster.com, which points to Feedbaxster's servers.
2. Feedbaxster's server recognizes the custom domain, looks up which business it belongs to, and serves that business's feedback page.
3. The visitor's browser still shows feedback.yourcompany.com in the address bar — they never see feedbaxster.com.

SSL certificates are provisioned automatically. You don't need to buy or configure any certificates yourself.

Changing or removing your domain

To change your domain, enter a new one in the Settings input and save. The old domain stops working and the new one needs to go through verification again. Don't forget to update your DNS records.

To remove your domain, click the remove button (trash icon) in Settings. You'll get a confirmation dialog. After removing, the default feedbaxster.com/f/your-slug path continues to work as usual.

Common questions

Can I use a root domain like yourcompany.com? We recommend using a subdomain like feedback.yourcompany.com or ideas.yourcompany.com. Root domains (also called apex or naked domains) don't support CNAME records on most DNS providers. If your provider supports CNAME flattening (like Cloudflare), a root domain can work, but a subdomain is the safer choice.

Can I use multiple custom domains? Currently, each business supports one custom domain. If you need the page accessible at multiple URLs, you can set up redirects on your DNS provider's side.

Will my QR codes still work? Yes. QR codes generated by Feedbaxster point to the /qr/ path on feedbaxster.com, which redirects to your feedback page regardless of your domain setup. They'll continue to work no matter what domain changes you make.

What happens if I downgrade my plan? Your custom domain will stop resolving, but your feedback page remains accessible at the default feedbaxster.com/f/your-slug path. If you upgrade again later, you can re-add and re-verify your domain.

How long does DNS propagation take? Usually under five minutes. In rare cases, it can take up to 24 hours depending on your DNS provider and TTL settings. Lower TTL values (like 300 seconds) help it propagate faster.

Put your brand front and center

A custom domain is a small change that makes a real impression. It tells your customers that this feedback page is yours, not some third-party tool they've never heard of. And it takes less time to set up than it took to read this post.

Head to Dashboard > Settings, add your domain, and make your feedback page feel like home.